Amazon UAE

About Amazon.ae

On May 1, 2019, Souq.com UAE became known as Amazon.ae.
Amazon.ae is the largest e-commerce platform in the UAE.
What can you buy on Amazon.ae? Almost everything across various categories: Fashion, Appliances, Automotive Parts & Accessories, Baby, Beauty & Personal Care, Books, Computer & Accessories, Electronics, , Grocery & Gourmet Food, Health, Household & Baby Care, Home & Business Services, Home & Garden, Kitchen & Dining, Luggage & Travel Gear, Musical Instruments, Office Products, Pet Supplies, Sports, Tools & Home Improvement, Toys & Games, Video Games. On amazon.ae you can also buy Prime Video, Gift Cards, Amazon Devices, Refurbished products, Prepaid Mobile Recharges.
Amazing, isn’t it? You can find all of this in one place, without having to search every time the right web site that sells what you are looking for!

Saving Tips & Tricks at Amazon UAE

On Darahim.net you can find always the latest deal, coupon code, offer and info for saving on Amazon.ae, here are a list of effective tips to start with:

• use the “first order coupon” (on the website and app)
• see if Amazon UAE lets you stack codes on top of existing sales
• use “Subscribe & Save” to save up to 10% on recursive purchases
• download Amazon UAE app and get notifications on new coupons and discounts
• sign up for the Amazon UAE newsletter for tips, new stuff and exclusive offers
• check back to the Amazon UAE Today’s deals page (where you can find Deal of the Day, Best Deals, Lightning Deals)
• do not miss the recurring days dedicated to discounts and offers (such us Black Friday, Cyber monday, Amazon Prime Day, …)
• check back to Amazon.ae Coupon Area
• buy discounted Amazon gift cards (on Amazon itself or on gift cards stores and shops)
• be part in competitions, promotions, reward programs or paid surveys to get Amazon gift cards for free
• become an Amazon Prime member
• consider buying Amazon Refurbished products
• join Darahim.net Facebook Group: a friendly community where we can share infos and help each other

Benefits of buying from Amazon.ae:

Amazon UAE Contacts and Customer Support Information

FREQUENTLY ASKED QUESTIONS

How do I get Amazon UAE Coupon code?
How do I use Amazon UAE Coupon Codes?
Can I place an order on Amazon.ae without registering?
How do I create an account on Amazon.ae?
How can I edit my Amazon UAE profile?
What can I do if I can’t sign in to my Amazon.ae account?
What should I do if I had forgotten my password?
Why can’t I add more units of a product to the cart?
How can I pay for orders on Amazon.ae?
Why can’t I see the Cash on Delivery as available payment method?
How can I verify my mobile number to use Cash on Delivery payment method?
How can I add and manage my payment methods on Amazon.ae?
How can I add a Bank Account for refunds on Amazon.ae?
How can I use Installment payment method on Amazon.ae?
Why my payment failed?
Why should I enable Two-Step Verification?
Does Amazon UAE ship to India? Pakistan? Oman? Bahrain? Qatar?
How long does it take for an Amazon UAE international delivery to come?
How much does International Delivery cost?
How can I track my shipment on Amazon.ae?
How can I contact the Couriers of Amazon UAE?
How much does “Same-Day Delivery” cost?
How can I determine shipping rates on Amazon.ae?
How do I get free shipping on Amazon.ae?
How do Amazon UAE Pickup Points work?
How do Amazon UAE Hub Locker work?
What is QExpress Delivery?
How can I order Gift Cards on Amazon UAE?
How can I redeem an Amazon UAE gift card?
Where can I view Amazon UAE gift card balance?
How can I add a Custom Image or Video to Amazon UAE Gift Cards?
How can I create my list on Amazon UAE?
How can I delete a list?
How can I share my amazon list?
How can I return an item?
Where’s my refund?
Is it possible a refund without return?
Partial Refunds or Restocking Fees
How can I check the status of my refund?
How do I exchange an item?
How does Amazon Global Store work?
How can I contact a marketplace seller?
What are Amazon Refurbished products?
Do Amazon Refurbished products come with a warranty?
How will I know if a product being sold on Amazon.ae is New or Refurbished?
How can I recharge a Prepaid Mobile Number on Amazon UAE?
Why can’t I see my books on Kindle?
How do I close my Amazon UAE Account?

How do I get Amazon UAE Coupon code?

1. Choose the voucher code that you want to use from Darahim.net
2. Tap or click on the red “Show coupon code” button
3. Verify the offer terms and conditions in the popup that opens
4. The Amazon UAE Coupon Code is now copied automatically to your clipboard
5. You will be redirected to the official Amazon UAE website

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How do I use Amazon UAE Coupon Codes?

1. Add products to your cart and head to the checkout
2. Tap or click on the box “Promotional Code” that you will see in the order summary page
3. Paste the Amazon UAE coupon code you’ve copied from above
4. Tap or click “Apply” to apply the discount to your order

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How can I search for a product on Amazon.ae?

You can search for items on Amazon UAE by entering a few words into the search box.
Amazon.ae will show you “Featured” products first (that is products chosen considering how frequently an item was purchased, the item title, price, and description, availability, delivery speed, costs, …), but you can change the sort option too.
Some sort options available on Amazon UAE are:

• “Avg. Customer Review” sorts items based on customers’ reviews, including the average number of stars out of 5 stars given by customers and the number of customers’ reviews for each result.
• “Newest Arrivals” sorts items based on their first date of availability on Amazon.ae
• “Price High to Low” sorts items based on their price with the highest price item at the top and the lowest price item at the bottom.
• “Price Low to High” sorts items based on their price with the lowest price item at the top and the highest price item at the bottom.

Some tips for finding the right items on Amazon.ae are:

• To browse by a category: select a product category from the drop-down menu next to Search and click the search icon. Each store will offer its own customized options to search and browse, located in the top navigation bar.
• To use the “Refine by option” in the left navigation menu to further refine the selection available in a category, based on specific criteria such as Featured Brands, Size, Color or a Price Range. Depending on the product category you chose, you’ll see specific refinements that are applicable to the selection. You can also modify the search results to display items by Fulfilled by Amazon, or Eligible for Free Shipping.

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Can I place an order on Amazon.ae without registering?

No. You can add items to cart even if you don’t have an amazon account, but when proceeding to Checkout you’ll be prompted to sign in to your account or create a new account.
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How do I create an account on Amazon.ae?

To register, all you need to provide is your name, mobile number or email address, and password.
By creating an account, you agree to Amazon’s Conditions of Use and Privacy Notice.
You can fill out the rest of your account information including shipping, billing address, and personal options at your leisure.
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How can I edit my Amazon UAE profile?

To edit your profile:

1. Go to Your Profile.
2. Select Edit your profile.
3. Update your personal information or any other settings that appear on the page.
4. Select Save.

What can I do if I can’t sign in to my Amazon.ae account?

If you’re having trouble signing in, here are some things to check:

• Clear Your Browser’s Cache and Cookies
• CAPS Lock and NUM Lock on Your Keyboard
  Passwords are case sensitive, so “PASSWORD” and “Password” are recognized as two different passwords.
• Incorrect E-mail Address
  Your e-mail address must be in this format: username@domain.com (or .net, .org, .edu, etc.). If you have more than one e-mail address, be sure that you’re using the correct e-mail address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the e-mail, make sure it’s the correct e-mail address listed.
• Incorrect Password
  If you’re sure you’re using the correct e-mail address or mobile phone number, try to reset your password.

What should I do if I had forgotten my password?

If you’ve forgotten your password, you can request a personalized “password reset” link.

To request a password reset:

1. Go to Forgot Your Password
2. Follow the on-screen instructions.
   Note: You may be asked to copy the text from a picture in a text entry box (commonly known as a “CAPTCHA”). Make sure to enter the letters in all-caps.

Follow the instructions in the e-mail sent to the e-mail address on your account. After you’ve created a new password, it will become active right away. Your new password will be applicable for all Amazon-related accounts associated to the same email address.

Why can’t I add more units of a product to the cart?

On Amazon UAE you can purchase single items or multiple items in bulk.

In order to provide all customers with a great selection and great prices Amazon.ae reserves the right to limit the quantities of certain items. If an item has a quantity limit, you can see the limit by adding the item to your cart and proceeding to checkout.

Item availability statuses will help you identify how available the item is, while shopping on Amazon:

Only X left in stock. Order soon: only a few quantities are left on hand available for ordering. So order soon before it runs out of stock!

Temporarily Out of Stock: this item is currently not in stock but it is available for ordering. An e-mail will be sent to you with the expected delivery date as soon as that information is available from our suppliers.

Currently Unavailable: this item is currently not available for ordering, and it may not be in stock again.

Notice that Amazon UAE doesn’t offer additional discounts on large orders of a single item or on large orders of many individual items.

How can I pay for orders on Amazon.ae?

Currently Amazon.ae accepts payment with:

• Debit Cards (Visa and MasterCard),
• Credit Cards (Visa, MasterCard, American Express),
• installment, available only on some credit cards,
• Amazon.ae Gift cards,
• Cash on Delivery.

Note:

• Payment may be split between one of the accepted credit or debit cards and an Amazon Gift Card Balance, but payment cannot be split among multiple cards.
• Your credit/debit cards are charged immediately after an order is placed. A charge is always inclusive of the full order amount. There will only be one charge per order even when your order is split into multiple shipments.
• When choosing Cash on Delivery payment method your mobile number needs to be verified on Amazon.

Why can’t I see the Cash on Delivery as available payment method?

Cash on Delivery is available as a payment method for fulfilled by Amazon, Amazon Global Store and some seller fulfilled items.

If you have Gift Card balance in your account, you will not see the Cash on Delivery as available payment method, deselect Gift Card balance on Payments page and select Cash on Delivery as a payment method to pay using cash.

Cash on Delivery eligibility criteria:

• Cash on Delivery orders can be paid only using Cash.
• Cash on Delivery cannot be used in conjunction with your Credit card / Debit card, Installments or with the Amazon.ae Gift Card account.
• Cash on Delivery will not be available if your order value exceeds 5000 AED.
• Cash on Delivery will be available for orders sold by Global Store only when the shipping method selected is Expedited Shipping. It is not available for orders shipped via priority shipping method.
• Cash on Delivery will not be available for all Marketplace seller items. Self-ship sellers do not accept Cash on Delivery as payment method.
• Cash on Delivery will not be available for Amazon Home Service orders.
• Cash on Delivery will not be available at the time of check out due to frequent past order cancellations and delivery refusals.
• Cash on Delivery will not be available to purchase extended warranty.
• Cash on Delivery is not available for orders shipping to Kuwait, Saudi Arabia, Bahrain and Oman. You can pay using your credit/debit card or Amazon.ae Gift Card balance at the time of checkout.
• Cash on Delivery will not be available for Amazon Hub Locker or Counter orders.

How can I verify my mobile number to use Cash on Delivery payment method?

When choosing Cash on Delivery payment method your mobile number needs to be verified on Amazon.
After choosing Cash on Delivery as your delivery method, you will be prompted to enter a One-Time Password that will be sent to the mobile number registered on your account. Once done, click Continue to proceed with your order.

Note:

• If you verify a mobile number that is already registered on a different account, that other account will be disabled.
• You can change the mobile number linked to an account changing your Account settings.

How can I add and manage my payment methods on Amazon.ae?

You can add or update your payment methods by visiting the Payment section in Your Account.

To add or update a payment method in Your Account :

1. Go to Your Account
2. Click on the Payment options section. You will be asked to login to your Amazon.ae account. After you login to your Amazon.ae account, do one of the following:
   • To add a payment method, click Add a card.
   • To edit/delete a payment method, select the saved card from ‘Your credit and debit cards’ section and then click Edit or Delete button as per your requirement.
3. Follow the on-screen instructions.

To add a payment method while placing an order:

1. Add items to your cart and proceed to checkout.
2. On the Select a payment method page you can add your credit card or debit card details by choosing Add a Card in the Add Payment Method section.
3. Continue placing your order.

These details will be saved and surfaced as a saved credit/debit card when you place your next Amazon.ae order.

How can I add a Bank Account for refunds on Amazon.ae?

To receive refunds for Cash on Delivery orders that have been returned, you will need to add a bank account to your Amazon account.

To add a bank account to your Amazon.ae account you need to do the following:

1. Go to Your Account
2. Under ‘More ways to pay’ section, click on Bank accounts for refunds. You will be asked to login to your Amazon.ae account.
3. After you login to your Amazon.ae account, on the Manage Your Bank Accounts For Refund page that opens, select the radio button ‘Add a Bank Account’, add your Bank’s Account Name, Branch Name and IBAN.
4. Once you have entered your correct bank account details, click on Save and Add Bank to save your bank account.

Note:

• When adding a bank account for refunds, the name on the bank account should be the same as the name on your Amazon account. This is because a refund can only be requested to a bank account in your name. Refund credits to third party bank accounts are not permitted.
• To delete a bank account, go to Your Account and visit the Manage Your Bank Accounts For Refunds page. Click on Delete This Account button to delete information associated with a previously added bank account.

How can I use Installment payment method on Amazon.ae?

Installments is one of the payment methods available on Amazon.ae. It allows you to pay for your orders in easy monthly installments, provided you have a card from any of the following banks or payment partners mentioned below. The Installment payment method is available on the following cards:

• All major credit cards that are issued by any of the following banks. ADCB, FAB, RAKBANK, Commercial Bank of Dubai, Dubai First, Mawarid Finance, Emirates NBD, Mashreq, Standard Charetered, Samba, Emirates Islamic, Al Hilal Bank and Dubai Islamic Bank.)
• If your order is eligible for purchase on Installments, you will see the Installment option with a table of Installment providers with their corresponding rates and tenures offered. Installment purchases using a credit card varies between card issuers.

The following eligibility conditions are applicable for Installment as a payment option.

• Installment cannot be used in combination with an Amazon Gift Card balance account. You will need to deselect your Amazon Gift Card balance account during checkout and pay in full with Installments only.
• Installment purchases using a credit card varies between card issuers.

Your card issuing bank has the discretion to either approve or reject an order placed using the Installment payment option on the basis of your eligibility for a loan. You can approach your bank to understand why the Installment was not approved.

If your bank rejects your request, the order will not be converted into an Installment payment plan and you will charged to your Credit Card.

Steps:

• As soon as you complete your order on Amazon.ae, you will see the full amount charged on your credit card.
• After 3 days, your bank will convert this into an Installment.
• limit will be reduced by the outstanding amount. For example, if you have made a 3-month EMI purchase of AED 2,500 and your credit limit is AED 6,000 then your bank will block your credit limit by AED 2,500 and thus your available credit limit after the purchase will only be AED 3,500. As and when you pay your Installment every month, your credit limit will be released accordingly.

If you cancel or return an order purchased using Installment after 3 business days, Amazon will refund the entire purchase amount to you within 3 to 5 business days, and the Installment will be cancelled.

Should the Installment plan be cancelled within 3 business days, you will be charged the Installment processing fee. You will then need to contact your bank to confirm how the Installment plan on your credit card has been modified, or for any queries on foreclosure.

Installment term and conditions: https://www.amazon.ae/gp/help/customer/display.html?nodeId=202054440

Why my payment failed?

Payments on Amazon.ae could fail due to the following reasons:

• You accidentally entered incorrect credit/debit card details like name on the card, card number, CVV, and expiry date.
• The card details you provided are no longer valid or need to be updated.
• Your bank is going through an outage.
• You accidentally closed/refreshed the page or pressed backspace while the transaction was being processed by your bank.
• The connection between Amazon and your Bank failed due to some technical issues and the transaction could not be completed.
• Your card may be blocked for online transactions.

In any of the above cases, you will have the option to Revise Payment in Your Account. In any of these cases, Amazon.ae will send you an email to notify you of the payment failure.

Note: If your payment is still processing, you will see a “We haven’t received payment confirmation from your bank or credit card yet”. In such cases, do not attempt paying a second time unless you’re sure that your payment failed.

Why should I enable Two-Step Verification?

Two-Step Verification adds an additional layer of security to your account. Instead of simply entering your password, Two-Step Verification requires you to enter a unique security code in addition to your password during sign-in

After you enter your sign-in information, you may be prompted to enter a security code. You can receive this security code in a variety of ways depending on the option you select during sign-up, including text message, voice call, or authenticator app.

We use cookies to remember your preferences, so you will not be asked to enter a security code upon each sign-in. If you clear your cookies or use a different browser or device, you may be asked again for verification. For more information, see Signing in with Two-Step Verification.

If you need help from Customer Service after enabling Two-Step Verification, you’ll need to provide a security code similar to when trying to sign in to your account.

For more information on enabling Two-Step Verification, see Turning on Two-Step Verification.

Does Amazon UAE ship to India? Pakistan? Oman? Bahrain? Qatar?

When you shop at Amazon.ae, the product detail page messaging will let you know whether an item can be delivered to your location.

The Amazon UAE Global Export Countries are:
Bahrain	Kuwait
Kingdom of Saudi Arabia (K.S.A)	Oman

Amazon UAE doesn’t ship to India, Pakistan, Oman, Bahrain, Qatar and other countries which are not Global Export Countries.

There are also limitations, which prevent Amazon UAE from shipping certain products to some geographical locations in the U.A.E. The locations include limited access areas such as the western region of Abu Dhabi.

These restrictions can be related to local laws and statutes around hazardous material, large and oddly shaped items or Amazon policy.

There are special eligibility considerations when shipping items to domestic locations. Not all items may be shipped to these locations for the same reasons identified previously.

Additionally, Amazon UAE is unable to deliver large or heavy items, such as those that are 30kg or heavier, or those that have large boxes (typically larger than 110cm x 85cm x 85cm) e.g. some widescreen televisions, furniture or some fitness equipment, or high value jewelry and watches to addresses outside UAE.

How long does it take for an Amazon UAE international delivery to come?

You can check the table below to see the shipping speed for your country.

Country	Shipping Speed
Bahrain, Kuwait, and Oman	2-4 business day

Kingdom of Saudi Arabia

Area	Shipping Speed
Metro Areas (Dammam, Dere’iyeh, Jeddah, Khobar and Riyadh)	2-4 business days
Other Metro Areas	5 to 7 business days
Non-Metro Areas	8 to 10 business days

How much does International Delivery cost?

You can check the table below to see how we calculate your delivery costs. Orders may be delivered by various couriers and it isn’t possible to choose which courier will deliver your order.

Country	Shipping fees
Bahrain, Kuwait, and Oman	AED 16.86 Per Delivery + AED 32.31 Per KG
Saudi Arabia	AED 29.99 Per Delivery + AED13.99 Per KG

The delivery rates listed on the summary page are inclusive of any applicable VAT.

Your shipment may also be subject to customs charges.

How can I track my shipment on Amazon.ae?

After an order has shipped, you can track your shipments on Amazon from Your Orders. If an order includes multiple items/ shipments, each may have separate delivery dates and tracking information.

To track your shipment:

1. Go to Your Orders.
2. Go to the order you want to track.
3. Click Track Package next to your order (if shipped separately)

You can also sign up to receive notifications about your shipment here.

Note: Some shipments, such as standard international shipments not fulfilled by Amazon Global, are not trackable.

How can I contact the Couriers of Amazon UAE?

If you have a tracking number for your order, the courier company may have more information than the Amazon.ae website.

Remember to include a contact phone number with your delivery address when you place an order. If there is any issue with the delivery, the courier company can use that number to contact you.

Courier Company Contact Information

Courier	Contact Details
QExpress	Amazon.ae Customer Service
Emirates Post	Phone: 600 599 999 Opening Hours: Saturday to Thursday, 7:00AM – 7:00PM
SkyNet	Phone: 04 282 6555 Opening Hours: Saturday to Thursday, 9:00AM – 6:00PM
PostaPlus	Phone: 04 701 8600 Opening Hours: Saturday to Thursday, 9:00AM – 6:00PM
Aramex	Phone: 600 544 000 Opening Hours: Saturday to Thursday, 9:00AM – 6:00PM
TFM	Phone: 800 8363 Opening Hours: Saturday to Thursday, 9:00 AM – 6:00PM
SMSA	Phone: 600 527225 Opening Hours: Saturday to Thursday, 8:00 AM – 6:00PM
Transcorp	Phone: 800 24455 Opening Hours: Saturday to Thursday, 9:00 AM – 6:00PM

Amazon Global Couriers

Courier	Contact Details
Aramex	Phone: 600 544 000 Opening Hours: Saturday to Thursday, 9:00AM – 6:00PM
PostaPlus	Kuwait: 1881881 Bahrain and Oman: 047018600 Opening Hours: Saturday to Thursday, 9 AM to 5 PM

How much does “Same-Day Delivery” cost?

Same-Day Delivery is available for customers shipping to select Metro areas and products sold and Fulfilled by Amazon.

Order Type	Same-Day Delivery Rate
Non-Prime customers – Eligible items to metro areas	18 AED
Prime customers – Eligible orders over AED 100	FREE
Prime customers – Orders under AED 100	Discounted price of 9 AED

Same-Day Delivery rates for items sold and shipped by marketplace sellers are set by the seller and may vary from the rates posted here.

How can I determine shipping rates on Amazon.ae?

The total shipping & handling cost will be listed under Order Summary.
Shipping rates depend on the selected shipping speed and weight/size of the items. It also depends on how many sellers you are ordering from.
If you are ordering from multiple sellers, you may be charged multiple shipping fees. For example, you are ordering one item that is fulfilled by Amazon and two items fulfilled by a Marketplace seller. You will be charged separate shipping fees as these items will be coming from two different locations and sellers. You will be able to identify the sellers during checkout.

How do I get free shipping on Amazon.ae?

Orders that include 100 AED or more of eligible items that are Fulfilled by Amazon, qualify for FREE Shipping. With FREE Shipping, your order will be delivered 1-2 business days after all of your items are available to be shipped.
Items sold and fulfilled directly by Marketplace Sellers do not contribute to your free shipping order minimum.

How do Amazon UAE Pickup Points work?

You can pick up your shipments at your convenience from the Pickup location selected. This option allows you to choose a Pickup Point location as a shipping destination near you for your Amazon orders.
Instead of having a package delivered to your home or business address, during checkout, you’ll see the option to Search for a Pickup Location for eligible orders. Once your package is delivered to the Pickup Location, you’ll receive an email notification with your pickup instructions so you can pick up your shipment at a time that’s convenient for you.

Pickup Location	Delivery Options	ID Required	Order will be held for:
Amazon Hub-Locker	Same-Day, Next Day or Standard Pickup	Enter your pickup code or scan the barcode using the barcode scanner	All packages must be picked up within three days.
Amazon Hub-Counter	Same-Day, Next Day or Standard Pickup	Pickup code	All packages must be picked up within 14 days

Once your package is delivered to the Pickup Location, you’ll receive an email notification with your pickup instructions. Depending on the Pickup Location, you may need a pickup code, identification and/or a signature to retrieve your package. If your package requires a pickup code, this will also be available in the tracking information for your order. If you’d like to receive your pickup code by SMS, go to Shipment updates via text and subscribe to receive notifications.

How do Amazon UAE Hub Locker work?

Amazon Hub Locker provides you with a self-service delivery location to pick up and return your Amazon.ae packages. Lockers are currently available in a variety of locations throughout the UAE.
Instead of delivering a package to your home or business address, you can select an Amazon Hub Locker location and pick up your package at a time that’s convenient for you (during the selected locker location’s opening times). Once your package is delivered to the locker location, you’ll receive an email notification with a unique pickup code and associated barcode that includes the address and opening times for your selected locker location.
When you arrive to collect your package, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.
All packages delivered to Amazon Hub Locker must be picked up within three days of delivery to the locker location. If you’re not able to collect your package within this timeframe, the package will be returned to Amazon for a refund.
Currently, Lockers can accept packages up to 42cm x 35cm x 32cm in dimension, with a maximum weight of 4.5kg. If the combined size, weight or dimensions of your package exceeds the size restrictions, you’ll need to remove items or select a different delivery address.

What is QExpress Delivery?

QExpress is Amazon’s delivery service. Orders shipped by Amazon Logistics will show as shipped by QExpress.

How can I order Gift Cards on Amazon UAE?

You can order Email Gift Cards on Amazon.ae
To order a gift card:

1. Go to Gift Cards.
2. Choose the type of gift card you want to purchase.
3. Click Add to Cart, and then click Proceed to Checkout.
4. Provide payment information for your purchase and click Continue.
5. Click Place your order.

How can I redeem an Amazon UAE gift card?

To redeem your amazon UAE gift card:

1. Go to Your Account and select Gift Cards.Redeem a Gift Card
2. Click Redeem a Gift Card.
3. Enter your claim code and click Apply to your balance.

You can also enter your claim code during checkout.

Once applied to your Amazon account, the entire amount will be added to your gift card balance. Your gift card balance will be applied automatically to eligible orders during the checkout process. If you don’t want to use your gift card balance on your order, you can deselect it as a payment method at checkout.
Amazon Gift Cards can be used to buy Kindle content too.

Where can I view Amazon UAE gift card balance?

https://www.amazon.ae/balance?ref_=ya_d_c_gc

How can I add a Custom Image or Video to Amazon UAE Gift Cards?

If you’re sending an email Amazon Gift Card, you can add a custom image or video that you’ve uploaded from your computer to the gift card design.
To add a custom image/video:

1. Go to Amazon.ae Gift Cards.
2. Select the eGift Card and click on it.
3. Under the design options specified, click Your photo/video.
4. Click Browse to choose an image or video from your computer.
5. Select the image or video from your computer you want to upload.
6. Click on Change image/Select different video to select another file.
7. When you’re happy with the design, check the check box to acknowledge that your image meets the Content Guidelines and that you’ve read and accepted the Terms and Conditions.
8. Click Use this image/video.
9. Fill in the remaining gift card details.

Note:
Images can be in the format of .jpg, .png, and .gif. They should be no larger than 7 MB, but ideally less than 1MB in size. The image height and width should be between 60 and 2500 pixels.
Videos can be in the format of Mp4, ogg, webm, or mov files. They can be up to 250MB and up to 30 seconds long, whichever comes first. Higher quality videos will reach the size limit before reaching the 30 second limit.

How can I create my list on Amazon UAE?

You can create a List and add items to your list to keep track of the items you would like to buy in the near future. You can name your list, i.e. “For my daughter’s 7th birthday”, add a brief personal description and birthday reminder. You can keep it private or make it public to share with your friends and family.
To create a List:

1. Hover over Account at the top of any Amazon.ae page and select Create a list from the drop-down.
   Note: If you’re creating multiple Lists, go to an existing List and click Create a List after going to Your Lists.
2. Click Create a list.
3. Select Manage List from the list menu (…) at the top of your list to update your default shipping address, birthday, personal description and preferences.
   Note:
   • You can write a brief description to what or for whom the list is for.
   • As per your preference, you can indicate the Recipient, add a Shipping Address.
   • You can set the list to private, public or shared.
   • Amazon will only use the birthday date for birthday reminders chosen by the customer and to generate information on the site.
   • The delivery address for an order cannot be changed after an order is placed.
   • You can update this information again anytime.
5. Click Save and browse for an item.
6. Click Add to List under the Buy box on the right-hand side of any item’s product detail page.
   Note:
   • Only list owners can make changes through Manage List. Both list owners and collaborators will be able to add and remove items.
   • You can add items for sale by Amazon.ae to your list, except out-of-print books, out-of-stock products, cell phones with service plans, items that don’t have release dates, and items with quantity restrictions.
   • You can add items available from sellers to your list. Potential purchasers will see. See Buying Options instead of Add to Cart next to the item, since the same copy of the item may not be available later.

You can repeat this process to create multiple lists; there’s no limit.

How can I delete a list?

You can delete your List in a few simple steps.
To delete your List:

1. Go to Your Lists and select the list you want to delete.
2. On the list menu (…), click Manage Lists.
3. Click Delete
4. Click Save Changes in the Manage Lists window to confirm

How can I share my amazon list?

You can set up your list so that it’s viewable to yourself, people with a direct link, or to anyone. This is a great way to tell people what to buy and avoid any duplicate purchases.
To set or change your privacy settings:

1. Go to Your Lists
2. Select Manage List from the list menu (…) at the top of your list.
3. Select your preferred privacy setting under Privacy in the Manage List window.
   Public: Anyone can search for and see this list.Shared: Only people with a link (URL) of your list can see this list.Private: Only you can see this list.
4. Click Save Changes in the Manage List window to confirm.

You can also click Share at the top of your list to notify people via email. The e-mail addresses you provide will only be used to send this message.

How can I return an item?

Amazon and most sellers on Amazon offer returns for items within 15 days of receipt of shipment.
When you return an item, you may see different return options depending on the seller, item or reason for return.
To return an item you ordered:

1. Go to Your Orders to display your recent orders.
2. Choose the order and select Return or Replace Items.
3. Select the item you want to return, and select an option from the Reason for return menu.
4. Choose how to process your return. If applicable, select to issue a refund or replacement. For items sold from an Amazon seller, you’ll see Submit return request. The Amazon seller reviews return requests before issuing a refund or replacement. If you don’t receive a response within two business days, you can submit an A-to-z Guarantee claim. For more information, see About A-to-z Guarantee.
5. Select your preferred return method.
6. Print your return label and return authorization.
   Tip: Each return label is assigned to a specific return. To make sure that you receive the correct refund, don’t include items from multiple orders or shipments in the same box.
7. Add your return label (if applicable) and package your items for return. Pack your item securely, following the instructions sent to you when you requested your return.
   You can view the status of a return or a refund in Your Orders by selecting View Return/Refund Status next to the relevant order.

Note: Before returning items on which you’ve saved personal information, such as laptops, cameras, or other electronic devices, remember to include all the accessories that came with the item, remove all passwords or security locks from the device and erase the information stored on the device.

Where’s My Refund?

You can check the payment method that was refunded and the status of your refund in Your Orders.
Note: After the courier has received your item, it can take up to one week for us to receive and process your return. It may take up to two weeks for Marketplace Seller orders. After the return is processed it may take 5 to 7 business days for the refund to show on your payment card statement.
If your refund status is not showing as refunded in Your Account, and the processing time for your payment method has passed, you can contact us for further assistance.
If your refund status shows as refunded in Your Account, and the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.

Is it possible a refund without return?

Amazon may determine that a refund can be issued without requiring a return. If you are not required to send your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate.

Partial Refunds or Restocking Fees

If You Return	You’ll Receive
Items in original condition past the return window*	80% of the item’s price
CDs, DVDs, VHS tapes, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap)	50% of the item’s price
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon or seller error	Up to 50% of the item’s price
Open software or video games for reasons not due to an Amazon or seller error	0% of the item’s price

*For most items the return window is 15 days from delivery date. To check the return window for an item you have ordered, go to Your Orders and click Return or Replace Items.

If You Return	You’ll Receive
Items in original condition past the return window.	80% of the item’s price
CDs, DVDs, VHS tapes, video games, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap).	50% of the item’s price
Open software or video games for reasons not due to an Amazon or seller error	0% of the item’s price

Note: Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.

How can I check the status of my refund?

You can check the status of your refund in Your Account.
To check the status of your refund:

1. Go to Your Orders.
2. Next to the relevant order, select Order Details.
   Note: The refund status is displayed at the bottom of the Order Summary. For more information about our refund policies, go to Refunds.

How do I exchange an item?

You can replace an item through Your Orders if your replacement meets certain criteria.
Did you receive a damaged, defective, or wrong item sold by Amazon and want to replace it with the same item? Is your order missing an item or part and you want a refund or replacement? Go to
Online Returns Center
Note: Items fulfilled by Amazon but sold by another seller, and Amazon Global items can’t be replaced, but may be returned.
You can replace an item through our Online Returns Center.
The item being replaced must meet the following criteria:

• Shipped to a delivery address within United Arab Emirates
• Shipped and sold by Amazon.ae
• Not an Add-On item
• Wasn’t purchased with a promotion (except for free shipping promotions).

Note: In most cases, you are required to return the original item received for a Replacement. You’ll need to return the original item within the stated return window to avoid being charged for both the original and replaced items.

How does Amazon Global Store work?

Amazon Global Store provides customers access to international brands and imported products on Amazon. The selection currently contains items shipping from the United States.
Products sold through Amazon Global Store are made available for purchase to you. You can pay for these products in Arab Emirates Dirham (AED) using payment methods such as credit cards and Cash on Delivery (COD). When you search for a product of your choice using the search bar, the search results displayed will contain imported Amazon Global Store products along with other similar products offered by local sellers. To refine your search to display only Global Store products, select Amazon Global Store US in the left navigation pane on web or under Filter on mobile.
The prices displayed for Amazon Global Store products include the import fees and taxes deposit (IFD) for importing the product into the UAE. The applicable IFD and shipping charges will be displayed during the checkout process so you can review the same before placing your order.
The prices for all Amazon Global Store products on Amazon.ae are amounts converted from USD to AED on a daily basis.
Expedited Shipping rates are estimated below the item price.

How can I contact a marketplace seller?

You can contact a Marketplace Seller both before and after placing an order.
Marketplace sellers handle customer service for orders shipped directly from them.
To contact a Marketplace Seller, before placing an order:
Go to the product listing on Amazon.ae and click the Marketplace Seller’s name. Click the Ask a question button.
To contact a Marketplace Seller, after placing an order:

1. Go to Your orders.
2. Locate your order in the list and click on Problem with an order.
3. Select a contact reason from the drop down before writing a message to the seller.

You can view past communication from a seller and respond to messages, by visiting the Message center.
Give sellers 48 hours to respond. In most cases, you will receive a reply much sooner.

What are Amazon Refurbished products?

Products listed on Amazon Refurbished have been inspected, tested and refurbished to look and work in a ‘Like New’ condition by an Amazon-approved supplier. The suppliers must meet strict criteria to be able to provide Amazon Refurbished products.
The refurbishment process typically includes a full diagnostic test, replacement of any defective parts, a thorough cleaning and inspection process, and repackaging. The products have no visible cosmetic imperfections when held 30 centimeters away. The products may be packaged in a generic box and come with accessories that may be generic.
Note: Wireless devices may not come with headphones (unless otherwise stated on the product detail page) and have batteries tested to have at least 80% capacity at the time of sale.

Do Amazon Refurbished products come with a warranty?

Amazon Refurbished products come with a six-month warranty. This warranty does not affect your rights under the UAE Consumer Law including any rights or remedies you may have in respect of faulty items. Amazon will provide a repair within six months of your receipt if the product does not work as expected, and in case the product cannot be repaired then you will be able to request a refund for it. This warranty is in conjunction with Amazon’s Return Policy that applies to products sold by Amazon.ae.

How will I know if a product being sold on Amazon.ae is New or Refurbished?

All products listed on Amazon Refurbished will have the term “Refurbished” mentioned in the product title and product description.
Check out the Amazon Refurbished store to see all Refurbished products available on Amazon.ae.

How can I recharge a Prepaid Mobile Number on Amazon UAE?

You can recharge a prepaid mobile number through the Amazon.ae website and the mobile app.
You can search using keyword mobile recharge in the ‘Search bar’ or click on the Mobile Recharges link on the ‘Shop by category’ in the hamburger menu to go to the Mobile Recharge page. You can also visit the Mobile Recharge page by clicking here.
You can follow the below steps to recharge your prepaid mobile:

1. Enter the Mobile number or select from the contacts list (if you are using the mobile app). The mobile operator will appear automatically.
2. Select the Recharge amount or enter the Recharge amount manually and Click on Pay. You can pay for the order using Credit/Debit card or Amazon Gift Card balance.
3. Once the payment is made, the recharge will be processed immediately and you will see the Thank you page. At the time of recharge you may also see promotional offers that are applicable on the recharge transaction.
4. You will receive a SMS notification from the mobile operator after successful recharge.

Note: If the recharge is not successful within 48 hours, the order will be cancelled and refund will be initiated to the original payment method within 24 hours post cancellation.

Why can’t I see my books on Kindle?

Can’t find your book? Kindle Store purchases are saved to the Cloud and download to your device within a few hours.

• Make sure that your Kindle is connected to the internet.
• Sync your Kindle from Settings.
• Turn off any filters on your home screen or change to another view.
• Restart your Kindle.
• Check that your 1-Click payment method is current.
• Make sure that your Kindle has the most recent software update.

How do I close my Amazon UAE Account?

To close your Amazon UAE account, contact them to request that your account be closed.
After your account is closed, it is no longer accessible by you or anyone else.
If you ever wanted to order from Amazon UAE again, or if you’d like to use website features that require a password, you would need to start a new account.
Once your account is closed, it’s no longer accessible by you or anyone else. Keep in mind:

• You won’t have access to other websites using your Amazon.ae log-in (accounts at international Amazon sites (.com/co.uk/.fr/.de/.es/.ca/.in/.au/.com.br/.nl/.it/.com.mx)
• You won’t have access to your customer profile including your reviews, discussion posts and customer images.
• You won’t have access to your account history (including credit card information, order history, etc.).
• Returns and refunds can’t be processed for orders on closed accounts.
• If you have a remaining Amazon.ae Gift Card balance or promotional credit balance, you won’t have access to use the funds.

Remember that if you simply need to change your e-mail address or remove a payment method from your account, you don’t need to close your account!!
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