Amazon UAE Coupons Area: 3 simple steps to start saving!
Amazon Coupons are a great new way to enjoy additional savings without the hassle of coupon codes or loyalty cards. Whether you want to try new products or save on…
On May 1, 2019, Souq.com UAE became known as Amazon.ae.
Amazon.ae is the largest e-commerce platform in the UAE.
What can you buy on Amazon.ae? Almost everything across various categories: Fashion, Appliances, Automotive Parts & Accessories, Baby, Beauty & Personal Care, Books, Computer & Accessories, Electronics, , Grocery & Gourmet Food, Health, Household & Baby Care, Home & Business Services, Home & Garden, Kitchen & Dining, Luggage & Travel Gear, Musical Instruments, Office Products, Pet Supplies, Sports, Tools & Home Improvement, Toys & Games, Video Games. On amazon.ae you can also buy Prime Video, Gift Cards, Amazon Devices, Refurbished products, Prepaid Mobile Recharges.
Amazing, isn’t it? You can find all of this in one place, without having to search every time the right web site that sells what you are looking for!
On Darahim.net you can find always the latest deal, coupon code, offer and info for saving on Amazon.ae, here are a list of effective tips to start with:
Free & Fast Delivery |
Friendly Customer Support |
Cash on Delivery |
100% Genuine Brands |
Amazon Prime |
Mobile App Discount |
Daily Deals |
Newsletter Deals |
Free & Fast Exchange |
Amazon Refurbished |
Prepaid Mobile Recharges |
Subscribe & Save |
Coupon Area |
Occasional Deals |
Free Gifts |
Customer Service Helpline: | +97145732000 | |
---|---|---|
Contact Us (need to login): | contact form | |
Contact Us (if you cannot login): | contact form | |
Web Site: | amazon.ae | |
Social: | Facebook Page |
opening hours are: Sunday to Saturday 8:00 am to 12 midnight GST / 7 days
How do I get Amazon UAE Coupon code?
How do I use Amazon UAE Coupon Codes?
Can I place an order on Amazon.ae without registering?
How do I create an account on Amazon.ae?
How can I edit my Amazon UAE profile?
What can I do if I can’t sign in to my Amazon.ae account?
What should I do if I had forgotten my password?
Why can’t I add more units of a product to the cart?
How can I pay for orders on Amazon.ae?
Why can’t I see the Cash on Delivery as available payment method?
How can I verify my mobile number to use Cash on Delivery payment method?
How can I add and manage my payment methods on Amazon.ae?
How can I add a Bank Account for refunds on Amazon.ae?
How can I use Installment payment method on Amazon.ae?
Why my payment failed?
Why should I enable Two-Step Verification?
Does Amazon UAE ship to India? Pakistan? Oman? Bahrain? Qatar?
How long does it take for an Amazon UAE international delivery to come?
How much does International Delivery cost?
How can I track my shipment on Amazon.ae?
How can I contact the Couriers of Amazon UAE?
How much does “Same-Day Delivery” cost?
How can I determine shipping rates on Amazon.ae?
How do I get free shipping on Amazon.ae?
How do Amazon UAE Pickup Points work?
How do Amazon UAE Hub Locker work?
What is QExpress Delivery?
How can I order Gift Cards on Amazon UAE?
How can I redeem an Amazon UAE gift card?
Where can I view Amazon UAE gift card balance?
How can I add a Custom Image or Video to Amazon UAE Gift Cards?
How can I create my list on Amazon UAE?
How can I delete a list?
How can I share my amazon list?
How can I return an item?
Where’s my refund?
Is it possible a refund without return?
Partial Refunds or Restocking Fees
How can I check the status of my refund?
How do I exchange an item?
How does Amazon Global Store work?
How can I contact a marketplace seller?
What are Amazon Refurbished products?
Do Amazon Refurbished products come with a warranty?
How will I know if a product being sold on Amazon.ae is New or Refurbished?
How can I recharge a Prepaid Mobile Number on Amazon UAE?
Why can’t I see my books on Kindle?
How do I close my Amazon UAE Account?
You can search for items on Amazon UAE by entering a few words into the search box.
Amazon.ae will show you “Featured” products first (that is products chosen considering how frequently an item was purchased, the item title, price, and description, availability, delivery speed, costs, …), but you can change the sort option too.
Some sort options available on Amazon UAE are:
Some tips for finding the right items on Amazon.ae are:
No. You can add items to cart even if you don’t have an amazon account, but when proceeding to Checkout you’ll be prompted to sign in to your account or create a new account.
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To register, all you need to provide is your name, mobile number or email address, and password.
By creating an account, you agree to Amazon’s Conditions of Use and Privacy Notice.
You can fill out the rest of your account information including shipping, billing address, and personal options at your leisure.
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To edit your profile:
If you’re having trouble signing in, here are some things to check:
If you’ve forgotten your password, you can request a personalized “password reset” link.
To request a password reset:
Follow the instructions in the e-mail sent to the e-mail address on your account. After you’ve created a new password, it will become active right away. Your new password will be applicable for all Amazon-related accounts associated to the same email address.
On Amazon UAE you can purchase single items or multiple items in bulk.
In order to provide all customers with a great selection and great prices Amazon.ae reserves the right to limit the quantities of certain items. If an item has a quantity limit, you can see the limit by adding the item to your cart and proceeding to checkout.
Item availability statuses will help you identify how available the item is, while shopping on Amazon:
Only X left in stock. Order soon: only a few quantities are left on hand available for ordering. So order soon before it runs out of stock!
Temporarily Out of Stock: this item is currently not in stock but it is available for ordering. An e-mail will be sent to you with the expected delivery date as soon as that information is available from our suppliers.
Currently Unavailable: this item is currently not available for ordering, and it may not be in stock again.
Notice that Amazon UAE doesn’t offer additional discounts on large orders of a single item or on large orders of many individual items.
Currently Amazon.ae accepts payment with:
Note:
Cash on Delivery is available as a payment method for fulfilled by Amazon, Amazon Global Store and some seller fulfilled items.
If you have Gift Card balance in your account, you will not see the Cash on Delivery as available payment method, deselect Gift Card balance on Payments page and select Cash on Delivery as a payment method to pay using cash.
Cash on Delivery eligibility criteria:
When choosing Cash on Delivery payment method your mobile number needs to be verified on Amazon.
After choosing Cash on Delivery as your delivery method, you will be prompted to enter a One-Time Password that will be sent to the mobile number registered on your account. Once done, click Continue to proceed with your order.
Note:
You can add or update your payment methods by visiting the Payment section in Your Account.
To add or update a payment method in Your Account :
To add a payment method while placing an order:
These details will be saved and surfaced as a saved credit/debit card when you place your next Amazon.ae order.
To receive refunds for Cash on Delivery orders that have been returned, you will need to add a bank account to your Amazon account.
To add a bank account to your Amazon.ae account you need to do the following:
Note:
Installments is one of the payment methods available on Amazon.ae. It allows you to pay for your orders in easy monthly installments, provided you have a card from any of the following banks or payment partners mentioned below. The Installment payment method is available on the following cards:
The following eligibility conditions are applicable for Installment as a payment option.
Your card issuing bank has the discretion to either approve or reject an order placed using the Installment payment option on the basis of your eligibility for a loan. You can approach your bank to understand why the Installment was not approved.
If your bank rejects your request, the order will not be converted into an Installment payment plan and you will charged to your Credit Card.
Steps:
If you cancel or return an order purchased using Installment after 3 business days, Amazon will refund the entire purchase amount to you within 3 to 5 business days, and the Installment will be cancelled.
Should the Installment plan be cancelled within 3 business days, you will be charged the Installment processing fee. You will then need to contact your bank to confirm how the Installment plan on your credit card has been modified, or for any queries on foreclosure.
Installment term and conditions: https://www.amazon.ae/gp/help/customer/display.html?nodeId=202054440
Payments on Amazon.ae could fail due to the following reasons:
In any of the above cases, you will have the option to Revise Payment in Your Account. In any of these cases, Amazon.ae will send you an email to notify you of the payment failure.
Note: If your payment is still processing, you will see a “We haven’t received payment confirmation from your bank or credit card yet”. In such cases, do not attempt paying a second time unless you’re sure that your payment failed.
Two-Step Verification adds an additional layer of security to your account. Instead of simply entering your password, Two-Step Verification requires you to enter a unique security code in addition to your password during sign-in
After you enter your sign-in information, you may be prompted to enter a security code. You can receive this security code in a variety of ways depending on the option you select during sign-up, including text message, voice call, or authenticator app.
We use cookies to remember your preferences, so you will not be asked to enter a security code upon each sign-in. If you clear your cookies or use a different browser or device, you may be asked again for verification. For more information, see Signing in with Two-Step Verification.
If you need help from Customer Service after enabling Two-Step Verification, you’ll need to provide a security code similar to when trying to sign in to your account.
For more information on enabling Two-Step Verification, see Turning on Two-Step Verification.
When you shop at Amazon.ae, the product detail page messaging will let you know whether an item can be delivered to your location.
The Amazon UAE Global Export Countries are: | |
Bahrain | Kuwait |
Kingdom of Saudi Arabia (K.S.A) | Oman |
Amazon UAE doesn’t ship to India, Pakistan, Oman, Bahrain, Qatar and other countries which are not Global Export Countries.
There are also limitations, which prevent Amazon UAE from shipping certain products to some geographical locations in the U.A.E. The locations include limited access areas such as the western region of Abu Dhabi.
These restrictions can be related to local laws and statutes around hazardous material, large and oddly shaped items or Amazon policy.
There are special eligibility considerations when shipping items to domestic locations. Not all items may be shipped to these locations for the same reasons identified previously.
Additionally, Amazon UAE is unable to deliver large or heavy items, such as those that are 30kg or heavier, or those that have large boxes (typically larger than 110cm x 85cm x 85cm) e.g. some widescreen televisions, furniture or some fitness equipment, or high value jewelry and watches to addresses outside UAE.
You can check the table below to see the shipping speed for your country.
Country | Shipping Speed |
Bahrain, Kuwait, and Oman | 2-4 business day |
Kingdom of Saudi Arabia
Area | Shipping Speed |
Metro Areas (Dammam, Dere’iyeh, Jeddah, Khobar and Riyadh) | 2-4 business days |
Other Metro Areas | 5 to 7 business days |
Non-Metro Areas | 8 to 10 business days |
You can check the table below to see how we calculate your delivery costs. Orders may be delivered by various couriers and it isn’t possible to choose which courier will deliver your order.
Country | Shipping fees |
Bahrain, Kuwait, and Oman | AED 16.86 Per Delivery + AED 32.31 Per KG |
Saudi Arabia | AED 29.99 Per Delivery + AED13.99 Per KG |
The delivery rates listed on the summary page are inclusive of any applicable VAT.
Your shipment may also be subject to customs charges.
After an order has shipped, you can track your shipments on Amazon from Your Orders. If an order includes multiple items/ shipments, each may have separate delivery dates and tracking information.
To track your shipment:
You can also sign up to receive notifications about your shipment here.
Note: Some shipments, such as standard international shipments not fulfilled by Amazon Global, are not trackable.
If you have a tracking number for your order, the courier company may have more information than the Amazon.ae website.
Remember to include a contact phone number with your delivery address when you place an order. If there is any issue with the delivery, the courier company can use that number to contact you.
Courier Company Contact Information
Courier | Contact Details |
QExpress | Amazon.ae Customer Service |
Emirates Post | Phone: 600 599 999
Opening Hours: Saturday to Thursday, 7:00AM – 7:00PM |
SkyNet | Phone: 04 282 6555
Opening Hours: Saturday to Thursday, 9:00AM – 6:00PM |
PostaPlus | Phone: 04 701 8600
Opening Hours: Saturday to Thursday, 9:00AM – 6:00PM |
Aramex | Phone: 600 544 000
Opening Hours: Saturday to Thursday, 9:00AM – 6:00PM |
TFM | Phone: 800 8363
Opening Hours: Saturday to Thursday, 9:00 AM – 6:00PM |
SMSA | Phone: 600 527225
Opening Hours: Saturday to Thursday, 8:00 AM – 6:00PM |
Transcorp | Phone: 800 24455
Opening Hours: Saturday to Thursday, 9:00 AM – 6:00PM |
Amazon Global Couriers
Courier | Contact Details |
Aramex | Phone: 600 544 000
Opening Hours: Saturday to Thursday, 9:00AM – 6:00PM |
PostaPlus | Kuwait: 1881881
Bahrain and Oman: 047018600 Opening Hours: Saturday to Thursday, 9 AM to 5 PM |
Same-Day Delivery is available for customers shipping to select Metro areas and products sold and Fulfilled by Amazon.
Order Type | Same-Day Delivery Rate |
Non-Prime customers – Eligible items to metro areas | 18 AED |
Prime customers – Eligible orders over AED 100 | FREE |
Prime customers – Orders under AED 100 | Discounted price of 9 AED |
Same-Day Delivery rates for items sold and shipped by marketplace sellers are set by the seller and may vary from the rates posted here.
The total shipping & handling cost will be listed under Order Summary.
Shipping rates depend on the selected shipping speed and weight/size of the items. It also depends on how many sellers you are ordering from.
If you are ordering from multiple sellers, you may be charged multiple shipping fees. For example, you are ordering one item that is fulfilled by Amazon and two items fulfilled by a Marketplace seller. You will be charged separate shipping fees as these items will be coming from two different locations and sellers. You will be able to identify the sellers during checkout.
Orders that include 100 AED or more of eligible items that are Fulfilled by Amazon, qualify for FREE Shipping. With FREE Shipping, your order will be delivered 1-2 business days after all of your items are available to be shipped.
Items sold and fulfilled directly by Marketplace Sellers do not contribute to your free shipping order minimum.
You can pick up your shipments at your convenience from the Pickup location selected. This option allows you to choose a Pickup Point location as a shipping destination near you for your Amazon orders.
Instead of having a package delivered to your home or business address, during checkout, you’ll see the option to Search for a Pickup Location for eligible orders. Once your package is delivered to the Pickup Location, you’ll receive an email notification with your pickup instructions so you can pick up your shipment at a time that’s convenient for you.
Pickup Location | Delivery Options | ID Required | Order will be held for: |
Amazon Hub-Locker | Same-Day, Next Day or Standard Pickup | Enter your pickup code or scan the barcode using the barcode scanner | All packages must be picked up within three days. |
Amazon Hub-Counter | Same-Day, Next Day or Standard Pickup | Pickup code | All packages must be picked up within 14 days |
Once your package is delivered to the Pickup Location, you’ll receive an email notification with your pickup instructions. Depending on the Pickup Location, you may need a pickup code, identification and/or a signature to retrieve your package. If your package requires a pickup code, this will also be available in the tracking information for your order. If you’d like to receive your pickup code by SMS, go to Shipment updates via text and subscribe to receive notifications.
Amazon Hub Locker provides you with a self-service delivery location to pick up and return your Amazon.ae packages. Lockers are currently available in a variety of locations throughout the UAE.
Instead of delivering a package to your home or business address, you can select an Amazon Hub Locker location and pick up your package at a time that’s convenient for you (during the selected locker location’s opening times). Once your package is delivered to the locker location, you’ll receive an email notification with a unique pickup code and associated barcode that includes the address and opening times for your selected locker location.
When you arrive to collect your package, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.
All packages delivered to Amazon Hub Locker must be picked up within three days of delivery to the locker location. If you’re not able to collect your package within this timeframe, the package will be returned to Amazon for a refund.
Currently, Lockers can accept packages up to 42cm x 35cm x 32cm in dimension, with a maximum weight of 4.5kg. If the combined size, weight or dimensions of your package exceeds the size restrictions, you’ll need to remove items or select a different delivery address.
QExpress is Amazon’s delivery service. Orders shipped by Amazon Logistics will show as shipped by QExpress.
You can order Email Gift Cards on Amazon.ae
To order a gift card:
To redeem your amazon UAE gift card:
You can also enter your claim code during checkout.
Once applied to your Amazon account, the entire amount will be added to your gift card balance. Your gift card balance will be applied automatically to eligible orders during the checkout process. If you don’t want to use your gift card balance on your order, you can deselect it as a payment method at checkout.
Amazon Gift Cards can be used to buy Kindle content too.
https://www.amazon.ae/balance?ref_=ya_d_c_gc
If you’re sending an email Amazon Gift Card, you can add a custom image or video that you’ve uploaded from your computer to the gift card design.
To add a custom image/video:
Note:
Images can be in the format of .jpg, .png, and .gif. They should be no larger than 7 MB, but ideally less than 1MB in size. The image height and width should be between 60 and 2500 pixels.
Videos can be in the format of Mp4, ogg, webm, or mov files. They can be up to 250MB and up to 30 seconds long, whichever comes first. Higher quality videos will reach the size limit before reaching the 30 second limit.
You can create a List and add items to your list to keep track of the items you would like to buy in the near future. You can name your list, i.e. “For my daughter’s 7th birthday”, add a brief personal description and birthday reminder. You can keep it private or make it public to share with your friends and family.
To create a List:
You can repeat this process to create multiple lists; there’s no limit.
You can delete your List in a few simple steps.
To delete your List:
You can set up your list so that it’s viewable to yourself, people with a direct link, or to anyone. This is a great way to tell people what to buy and avoid any duplicate purchases.
To set or change your privacy settings:
You can also click Share at the top of your list to notify people via email. The e-mail addresses you provide will only be used to send this message.
Amazon and most sellers on Amazon offer returns for items within 15 days of receipt of shipment.
When you return an item, you may see different return options depending on the seller, item or reason for return.
To return an item you ordered:
Note: Before returning items on which you’ve saved personal information, such as laptops, cameras, or other electronic devices, remember to include all the accessories that came with the item, remove all passwords or security locks from the device and erase the information stored on the device.
You can check the payment method that was refunded and the status of your refund in Your Orders.
Note: After the courier has received your item, it can take up to one week for us to receive and process your return. It may take up to two weeks for Marketplace Seller orders. After the return is processed it may take 5 to 7 business days for the refund to show on your payment card statement.
If your refund status is not showing as refunded in Your Account, and the processing time for your payment method has passed, you can contact us for further assistance.
If your refund status shows as refunded in Your Account, and the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your bank for more information.
Amazon may determine that a refund can be issued without requiring a return. If you are not required to send your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate.
If You Return | You’ll Receive |
Items in original condition past the return window* | 80% of the item’s price |
CDs, DVDs, VHS tapes, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap) | 50% of the item’s price |
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon or seller error | Up to 50% of the item’s price |
Open software or video games for reasons not due to an Amazon or seller error | 0% of the item’s price |
*For most items the return window is 15 days from delivery date. To check the return window for an item you have ordered, go to Your Orders and click Return or Replace Items.
If You Return | You’ll Receive |
Items in original condition past the return window. | 80% of the item’s price |
CDs, DVDs, VHS tapes, video games, cassette tapes, or vinyl records that were opened (taken out of its plastic wrap). | 50% of the item’s price |
Open software or video games for reasons not due to an Amazon or seller error | 0% of the item’s price |
Note: Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.
You can check the status of your refund in Your Account.
To check the status of your refund:
You can replace an item through Your Orders if your replacement meets certain criteria.
Did you receive a damaged, defective, or wrong item sold by Amazon and want to replace it with the same item? Is your order missing an item or part and you want a refund or replacement? Go to
Online Returns Center
Note: Items fulfilled by Amazon but sold by another seller, and Amazon Global items can’t be replaced, but may be returned.
You can replace an item through our Online Returns Center.
The item being replaced must meet the following criteria:
Note: In most cases, you are required to return the original item received for a Replacement. You’ll need to return the original item within the stated return window to avoid being charged for both the original and replaced items.
Amazon Global Store provides customers access to international brands and imported products on Amazon. The selection currently contains items shipping from the United States.
Products sold through Amazon Global Store are made available for purchase to you. You can pay for these products in Arab Emirates Dirham (AED) using payment methods such as credit cards and Cash on Delivery (COD). When you search for a product of your choice using the search bar, the search results displayed will contain imported Amazon Global Store products along with other similar products offered by local sellers. To refine your search to display only Global Store products, select Amazon Global Store US in the left navigation pane on web or under Filter on mobile.
The prices displayed for Amazon Global Store products include the import fees and taxes deposit (IFD) for importing the product into the UAE. The applicable IFD and shipping charges will be displayed during the checkout process so you can review the same before placing your order.
The prices for all Amazon Global Store products on Amazon.ae are amounts converted from USD to AED on a daily basis.
Expedited Shipping rates are estimated below the item price.
You can contact a Marketplace Seller both before and after placing an order.
Marketplace sellers handle customer service for orders shipped directly from them.
To contact a Marketplace Seller, before placing an order:
Go to the product listing on Amazon.ae and click the Marketplace Seller’s name. Click the Ask a question button.
To contact a Marketplace Seller, after placing an order:
You can view past communication from a seller and respond to messages, by visiting the Message center.
Give sellers 48 hours to respond. In most cases, you will receive a reply much sooner.
Products listed on Amazon Refurbished have been inspected, tested and refurbished to look and work in a ‘Like New’ condition by an Amazon-approved supplier. The suppliers must meet strict criteria to be able to provide Amazon Refurbished products.
The refurbishment process typically includes a full diagnostic test, replacement of any defective parts, a thorough cleaning and inspection process, and repackaging. The products have no visible cosmetic imperfections when held 30 centimeters away. The products may be packaged in a generic box and come with accessories that may be generic.
Note: Wireless devices may not come with headphones (unless otherwise stated on the product detail page) and have batteries tested to have at least 80% capacity at the time of sale.
Amazon Refurbished products come with a six-month warranty. This warranty does not affect your rights under the UAE Consumer Law including any rights or remedies you may have in respect of faulty items. Amazon will provide a repair within six months of your receipt if the product does not work as expected, and in case the product cannot be repaired then you will be able to request a refund for it. This warranty is in conjunction with Amazon’s Return Policy that applies to products sold by Amazon.ae.
All products listed on Amazon Refurbished will have the term “Refurbished” mentioned in the product title and product description.
Check out the Amazon Refurbished store to see all Refurbished products available on Amazon.ae.
You can recharge a prepaid mobile number through the Amazon.ae website and the mobile app.
You can search using keyword mobile recharge in the ‘Search bar’ or click on the Mobile Recharges link on the ‘Shop by category’ in the hamburger menu to go to the Mobile Recharge page. You can also visit the Mobile Recharge page by clicking here.
You can follow the below steps to recharge your prepaid mobile:
Note: If the recharge is not successful within 48 hours, the order will be cancelled and refund will be initiated to the original payment method within 24 hours post cancellation.
Can’t find your book? Kindle Store purchases are saved to the Cloud and download to your device within a few hours.
To close your Amazon UAE account, contact them to request that your account be closed.
After your account is closed, it is no longer accessible by you or anyone else.
If you ever wanted to order from Amazon UAE again, or if you’d like to use website features that require a password, you would need to start a new account.
Once your account is closed, it’s no longer accessible by you or anyone else. Keep in mind:
Remember that if you simply need to change your e-mail address or remove a payment method from your account, you don’t need to close your account!!
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